Customers can cancel their account at any time without any prior indication. The customer is under no obligation, and therefore cancellation can be conducted at any time through the customer’s account page or by pressing “unsubscribe link” to any of our correspondence. Once your request has been received, we will cancel your account and let you know as early as possible that this has been completed. Please be mindful that, if we disable your account for any reason, you will no-longer be a member and will be unable to log into our website. If you want to enable your account, please request this by notifying us with the same email address.
If the goods have been dispatched or delivered, but you have changed your mind, please give written notice via email explain your wish to return the items to Fone Zone Solutions within 14 working days of receipt
You will not be entitled to this cancellation period should the item being considered for return be something that deteriorates quickly, has a limited expiration date or is frozen food. These non-refundable goods are defined under the term “perishable food and drink.”
For health and hygiene reasons, the following items sealed for protection reasons will be deemed as used if unwrapped: personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes etc, will therefore be unable to be returned if not in their original unused condition.
Cancellation will be accepted only upon the customer’s written consent. We would request you to send the products back to our warehouse as soon as you can after the cancellation. The consumer has a duty of care for the products during the cancellation period.
You must send the goods back to our below address at your own cost, unless we delivered the item to you in error or the item is damaged or defective. In those cases, we will bear the return cost.